Shipping policy

Shipping and Returns policy 


Free shipping for orders of $200 USD or more. For orders under $200, a flat shipping rate of $25 USD will apply. 


Once payment is processed, you will receive an order confirmation email (check your spam if it’s your first-time shopping with us).  


All orders are processed and dispatched Monday to Friday during business hours through our partners Fedex or DHL. 

Processing time is 1 to 2 business days for items in stock, for pre-order items check the dispatch dates on the individual product description. Once processed you will receive an email with all shipping and tracking information.

Shipping times may vary according to the destination but usually takes 3 to 8 business days after dispatch. Be aware that at times, unexpected delays may occur which ANANÁ has no control over. Contact us if you find that your order is taking longer than expected.


Please keep in mind that ANANÁ is not responsible for any customs taxes and or duties imposed at the country of destination.  If you need further information regarding customs taxes and duties in your country contact your local custom authorities or us via email