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SHIPPING & RETURNS

 SHIPPING AND RETURNS

 ANANÁ delivers products to almost all countries on earth. If we can’t ship to a certain country, customers will not be allowed to make the purchase. All products are shipped through DHL Express.

EXPRESS INTERNATIONAL SHIPPING

Express International Shipping generally takes 2-6 business days for orders to arrive once shipped. Please note that this is not a guaranteed time frame and delays may occur.

TRACKING

  • Once your order is packed and leave our office, you will receive an email with a tracking number

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order support@ananstore.co

RETURNS

We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back and we will give you an e- Gift Card or a full refund.

To complete your return, please contact us before taking any actions at support@ananastore.co

 RETURN POLICY

  • You can return any full price item* within 15 days of purchase for an e-Gift Card or 5 days of purchase for a refund. Any returned items received after, may be denied.
  • We will cover your return delivery (ONLY via our Returns Portal) if you choose to accept an e-Gift Card to the value of your returned product(s).
  • If you choose a full refund to the value of your returned product(s), you will need to cover the delivery fee back to us. ***We recommend returning items through traceable mail, as ANANÁ cannot issue a refund on items that are not received. We  also recommend that customers ask for proof of postage at the time of posting returned  items.
  • Customers who received product(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery, please notify us immediately by contacting our Customer Care team at support@ananstore.co you need to  attach the picture.
  • Please take due care when trying on any product(s)

CONDITION OF RETURN

  • All product(s) must be returned:
    • Unworn and unwashed
    • With all original tags still attached
    • Not smell of perfume, deodorant or washing powder
    • Free of make-up or tan marks

WHAT CANNOT BE RETURNED

  • For hygienic reasons, the following cannot be returned:
    • Earrings
  • All SALE items CANNOT be returned, (excluding full priced items purchased using a discount code)

EXCHANGES

  • Unfortunately, we do not accept exchanges at this time.
  • If you would like to exchange an item, we highly recommend that you purchase the replacement size prior to sending back the return and we will issue you with an e-Gift Card once we receive your unwanted item.

ASSESSING THE RETURN

Return product(s) will be assessed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer. ***ANANÁ reserves the right to deny a return.

Please note that the goods are your responsibility until they are returned to ANANÁ. ANANÁ will not issue a refund on item/s that are not received or are lost in transit.

 REFUNDS & PROCESSING

  • Returns are generally processed within 5 business days of receiving your return
  • Please allow 5 to 8 business days for us to process refunds.
  • ***Please note if there may be an issue with your original payment type, you must notify our customer care team prior to making your return at support@ananstore.co  in order to organize alternative refund. Any issues    that may arise with refunds to the original account due to ANANÁ not being notified are completely out of our control and ANANÁ will not be held accountable.

 RETURN ADRESS

Moda NN SAS (Ananá)

CRA 13 # 79 41 3RD FLOOR

PHONE: + 57 3507998440

BOGOTÁ

COLOMBIA

 

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